Customer Self Service Help

This site is designed for new and existing users with videos and written directions to help guide customers through how to use the new Customer Self Service Portal. 

Customers can now easily search Community Development records (Building or Planning) or apply for a building permit all online at:

https://onlineportal.larimer.org/

Coming soon:  eReviews  and  Online Planning Submittals 

Video - Shows New & Existing Customer Login 

Written Directions - New Registrations 

• Select Guest in the upper right hand corner and click the Register option. 

• Enter your email address and click Next 
• A confirmation email with be sent to your inbox where you must verify your email before you can continue the registration process.  Within the email, click Confirm. 

Enter your desired Username and Password.  Your username does not have to be your email address. 

• Enter your personal information. Click Next 
• Enter All Address information and click Submit
• Please allow up to 72 hours for your registration to be approved.  You will receive an email once you are registered. 

Video - CSS Search Functionality 

Written Directions - CSS Search Functionality 

Select Search then change the dropdown to match what you are searching (permit, plan etc.). Once you choose which search type you are looking for the option for Advanced search will populate. Select Advanced.

Other Tips: Click Reset to clear the entered search criteria. Click Advanced to hide the search criteria.

Select the feature to sort the plans in the list by (Relevance, Plan Number, Project, or Apply Date) from the Sort dropdown once results display.

Video - Shows New & Existing Customer Login 

Written Directions -  Existing Customer Login 

This section  covers CSS Login and Registration Functionality, as seen at: https://onlineportal.larimer.org/EnerGov_Prod/SelfService#/

For Former CAP Users:

Select Guest in the upper right hand corner, and click Log In

CSS has different password requirements than CAP. All former CAP users MUST select the Reset Password link.

Enter the email that you used for CAP and hit Submit.

An email will come to your inbox where you can choose a new password and log into CSS.

Video - Apply for a Permit Online

Written Directions - Apply for a Permit Online

1. Go to onlineportal.larimer.org

2. If you do not have an account, please click on “Register”. If you have an account, please click on “Log On”.

3. Click the down arrow next to Apply and select the Permit that you would like to apply for

4. Location – Add the location where the work is to be performed

• Click the + sign
  
  

• On the next screen:

  • Selection LOCATION for address

  • Enter ONLY the street number and first letter of street name

    Select the correct address and click APPLY

    

NOTE: If you are searching for the address correctly and unable to get the address to populate, it is most likely not in our jurisdiction. Please check the https://www.larimer.gov/assessor (Property Records, Enter Address, Look at Tax District for jurisdiction information). *If you choose to enter the address manually, do not pay at submittal, until we can verify the jurisdiction.

5. Select Next - Add the required permit details - Select Next

6. Click on Add Contact ● Applicant - The

• Applicant - The system will automatically add you as the applicant
• Owner - Click Add Contact to add the Homeowner - Search by last name ○ The system will search our database for the contact. If the name doesn’t exist, enter it manually
  • If entering manually, fill in all required fields and click submit
• Company - Search the company performing the work/pulling the permit
  ⭐  FAVORITE A CONTACT - When searching, make sure to click the star to save as a favorite contact

7. Click Next and fill out all “Project Info” fields that pertain to your permit.

8. Click Next and do not add any attachments, click next

9. Review - This screen allows you to review everything you entered. Go back to make changes or click submit.

10. If submitted successfully, you will see this screen:

11. Pay Fees - Click on Add to Cart to pay the fees

12. Within 3 business days the Building Division will process the permit and you will receive an email stating the permit has been issued.

13. PERMIT DOCUMENTS - Log in to the portal, click on the permit number, go to Attachments and print permit documents.

Troubleshooting Errors:

• Make sure all required fields are filled in.
• Make sure you have a Contractor, Applicant and Owner.